B. Braun Knowledge Center (BKC)
A social intranet for more than 50,000 employees, the information and communication channels connect and shortens long term collaboration.
Who is B. Braun?
B. Braun Melsungen AG supplies the global healthcare market with products for anesthesia, intensive medicine, cardiology, extra corporeal blood treatment and surgery. It offers services for hospitals, general practitioners and the global healthcare sector. In 2014, B.Braun Melsungen celebrated its 175th birthday and is present in over 61 countries with approximately 50,000 employees.
What were the requirements?
Development of a Confluence based intranet: Away from the editorial system towards a more open collaboration system, in line with the company claim: “Sharing Expertise”. Multiple languages, a location-specific navigation, as well as location-specific content were among the key requirements for the international corporation.
The B. Braun Knowledge Center (BKC) is a social intranet space, which is based on Atlassians Social-Collaboration-System Confluence. Via BKC, a user friendly, adjustable and intuitive knowledge and collaboration center, as well as a expert network was created within B.Braun Melsungen AG. It also promotes international knowledge transfer.
What is the solution?
Design Configuration: The BKC is equipped with an individual Confluence Theme that mirrors the corporate design of the corporation with the purpose to provide the employees with a more familiar look and feel of the application. Additionally, the system was optimized with a great variety of usability and functional adjustments of the Confluence standard dashboard to facilitate the use of the BKC as a work tool.
Global Navigation: Our Navigation Menu Editor plugin supports individually configured global navigation menus for different user groups and locations, including multilingual support. Thus, the user sees exactly the navigation content, that is relevant for the specific user.
Expert Network: The Custom User Profile plugin we developed, expands the BKC into an expert search for the entire global group. It identifies the right contact person for a specific area of expertise.
Personal Cockpit/Dashboard: On the personal BKC Landing page, the user has the possibility to add individual news feeds, that share relevant information. When starting the system, the user receives all current and relevant news and has the option to subscribe to individual news feeds.
Individual Appstore: The user can access all personal important internal and external applications via the BKC dashboard with just one click. The user can individually select the applications to be displayed.
Protection from Simultaneous Editing: The //SEIBERT/MEDIA-Plugin Edit Locknotifies any user trying to edit a document that is currently being edited by another user. This helps minimize conflicts in editing and lost entries, as well as the frustration that comes along with it.
Enterprise Search: The BKC Search function does not only allow the search within the application, but also finds content of external systems (“Google within the business”)
Mobile Version: The BKC brings a mobile theme with, that is optimized for mobile devices (like a smart phone or tablet). Here, the users have access to all content on the page, their app notifications, their news, activity streams, their favorites, the search engine, and their personal network.