Infrastructure

Integration, Security, Support

System integration

Linchpin offers everything necessary for stability and performance within your own IT infrastructure behind a firewall. The system integrates seamlessly into the existing system environment including all current user directories, and meets high standards for operational and information security. Periodic software updates provide new features and ongoing security optimization.

Data migration from external systems

It is possible to migrate content from different sources. Migration can also be automated. Our system administrators can help you decide which path – automatic or manual – is best suited for your needs.

Connecting to existing IT infrastructure

LDAP connection

Linchpin (including SSO support) can be linked with an existing Active User Directory for authentication and user/group management. The following are supported: Microsoft Active Directory, Apache Directory Server (ApacheDS), Apple Open Directory, Fedora Directory Server, Novell eDirectory, OpenDS, OpenLDAP and Sun Directory Server Enterprise Edition (DSEE), each with their native connectors.

Monitoring

We can help you set up practical checks for your monitoring system. In addition to the usual system values, this also includes active and passive checks on Java VM and Linchpin itself.

Backup

Backing up business-critical applications demands detailed conception, documentation and periodic recovery tests. We can help you with these tasks for your individual environment.

Supported platforms

Operating system:

  • Microsoft Windows Server (vendor supported versions)
  • Linux/Solaris

Database:

  • PostgreSQL 9.2, 9.3
  • MySQL 5.5, 5.6 (only 5.6.16 and later), no support for MariaDB or Percona Server
  • Oracle 11.1, 11.2, 12c
  • Microsoft SQL Server 2008, 2008 R2, 2012, 2014

Desktop browsers:

  • Internet Explorer 9, 10, 11
  • Firefox (last stable version supported)
  • Chrome (last stable version supported)
  • Safari (last stable version supported)

Mobile browsers:

  • Safari (iOS) (last stable version supported)
  • Android (Android) (pre-installed browser in 4.0.3 supported)
  • Chrome (iOS and Android) (last stable version supported)

Demands on hardware resources

Correct, future-oriented planning of hardware plays an important part in first-time operation of Linchpin. If you design with sufficient buffers in mind, you can counteract required hardware add-ons or even complete new acquisitions down the road ahead of time.Generally speaking, the actual load on the system depends greatly on actual use and the number of users. (A test phase is always the best method to estimate the resources required. Generally during this phase, it becomes apparent whether users of the intranet prefer working with multimedia files like graphics or videos or primarily with text).

Another aspect is the number of users active at one time. If a lot of users are working simultaneously on the intranet, the load on the system increases – especially with regard to memory usage and the CPU. If the number of parallel users is more on the low side, and content consists mainly of high-resolution videos or graphics, the load on the system drops, but the memory demands on the hard drive increase sharply. (This is not the case if attachments are saved in the database).

Therefore, how you dimension your individual components is directly related to your intranet requirements. This table can serve as a guide:
Accounts Active contributing Areas Pages CPUs/Cores RAM (GB) DB-Size Hard drives Capacity
100 60 (~60%) 20 1,000 4 4 500 MB 80GB
250 120 (~48%) 35 4,000 4 6 700 MB 160GB
500 150 (~30%) 70 8,000 6 8 2GB 220GB
1,000 200 (~20%) 100 15,000 8 10 8GB 320GB
2,500 300 (~12%) 120 18,000 10 14 12GB 500GB
5,000+ 500 (~10%) 150 22,000 12+ 16+ 24GB 800GB

Request more information.

No obligations. – Send us a message or call us. We are happy to help.

Updates

The developer, Atlassian, intensively refines Confluence and provides releases with new features, improvements and bug fixes at regular intervals. Plug-ins for the Linchpin suite are also constantly improved. To ensure that your intranet system is always up-to-date, performs optimally and is as secure as possible, //SEIBERT/MEDIA would be glad to help you install the release and maintain your intranet. We have developed a release management process for update and maintenance work that ensures stable operation and keeps downtime to a minimum.

Systems

In addition to the production system, a clone of the production instance is run as a test system. This clone is designed to be as similar as possible to the production system. The data files of the production and test systems are regularly compared using synchronization scripts. Additional staging steps can be implemented on request.

Process for installing the release

  1. Check version compatibility of all installed plug-ins
  2. Installation of a new Linchpin version in the test system
  3. Tests and acceptance by the //SEIBERT/MEDIA IT department
  4. Tests and acceptance by the //SEIBERT/MEDIA development team
  5. Tests and acceptance by the customer test group
  6. Agreement on the maintenance window with 60-180 minutes of downtime
  7. Creation of a backup of the production instance
  8. Installation of the new version in the production system
  9. Configuration of the updated Linchpin components

Maintenance (updates for Confluence, operation system and server services)

  1. Check of the supported Atlassian software components before updating Confluence
  2. It may be necessary to update Java, the database or the entire operating system.
  3. Updating Confluence to the newer version
  4. Installation of compatible plug-in versions including Linchpin plugins
  5. Tests and acceptance by the //SEIBERT/MEDIA IT department
  6. Tests and acceptance by the //SEIBERT/MEDIA development team
  7. Tests and acceptance by the customer test group
  8. Agreement on the maintenance window with 2-4 hours of downtime
  9. Creation of database backups and the installation and home directory with the Linchpin instance turned off
  10. Update of dependent software components on the production system (see 2)
  11. Update of Confluence and installation of the new plug-in versions

Request more information.

No obligations. – Send us a message or call us. We are happy to help.

Security

Linchpin offers granular permissions management at the global, area and page levels. Upon request, intranet activities can be limited and sensitive information (permanent or temporary) effectively protected. Permissions are granted using convenient dialog boxes that require no technical knowledge.

Global permissions

Permissions for individual users and user groups can be granted at the global level to generally allow certain activities in the system. Global permissions affect basic access to the system, options to update user statuses, the creation of work areas and administrative functions.

Permissions at the area level

With its option to define permissions for entire work areas, Linchpin lets you effectively protect access to all types of content. This can be useful for protecting work areas of specific company departments (e.g. HR, Legal, etc.) or sensitive projects that are not meant to be seen by all employees. The following permissions for an area can be set for individual users and user groups: read permission, adding and deleting pages, blog posts, attachments and comments, ability to grant permissions for pages and access to the administrative area.

Permissions at the page level

As needed, the author can also limit access to individual pages for individual users and/or user groups. The author can assign read and read/write permissions separately. The limits can be defined to include all subpages of protected pages and can be adjusted later at any time and/or removed.

Request more information.

No obligations. – Send us a message or call us. We are happy to help.

Support

Support from the developer

A valid Confluence license with unlimited (English-language) support from Atlassian. This covers trouble-shooting, cause analysis, support for installations and upgrades, help with implementation and configuration as well as support with the integration of other Atlassian systems. Atlassian is known for its fast and competent support. In general, support is provided via e-mail or an openly accessible ticket system (JIRA).

Technical 3rd level support

Our experienced system administrators will help you overcome all challenges involved with running Linchpin. Developing custom solutions with you is part of our day-to-day business.

AppManage operational insurance

Linchpin is a powerful yet technically complex application. Upgrades and periodic maintenance can become very complicated. Benefit from our experience and let //SEIBERT/MEDIA administrators take care of making sure everything runs smoothly and handle all upgrades so you can concentrate on the essentials for your intranet: content and collaboration.

Serivces of the AppManage package:

The "AppManage Confluence" service package offers predictable costs for maintenance and periodic updates. The following services are available as part of our AppManage package:

  • Handling Confluence updates including plug-ins supported by us, upon customer request
  • Proactive notification about when critical updates relevant to you become available
  • Contact our experienced system administrators by e-mail or phone on work days from 9:00 AM to 6:00 PM
  • Guaranteed response time during business hours: 4 hours

You can find more information on our AppManage flat rate here.

Emergency support (24/7 protection)

Our "24/7 Protection" service package offers you additional security for the availability of your system beyond the services included in the "App-Management"package: 24/7/365. You can directly call an experienced system administrator at any time who can help you resolve your issue.

The following services are included:

  • Toll-free 24/7 phone number for contacting an administrator at any time.
  • Free 24/7 emergency support for failures on server systems operated by //SEIBERT/MEDIA
  • Free 24/7 emergency support for failed applications. Emergency support comes with a guaranteed response time of 2 hours (only if requested by telephone, not via e-mail or monitoring), checking the web/application server and application log files and restarting the application stack (web and application server as well as application) so that the application is available again.
  • Guaranteed availability
  • Automatic response and resolution of reports from the 24/7 monitoring via on-call service according to "Best Effort."
  • Unbureaucratic assistance We do not insist on rigid processes.
  • Detailed report on the length and scope of the failure as well as the work and steps performed to address major failures.

You can find more information on our emergency support flat rate here.